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Delivery & Shipping Info

Fast dispatch from our local warehouse based in Geelong - Victoria, we use a small, trusted network of delivery partners to help get you your SecretFace products as quickly and efficiently as possible.

No need for middlemen when it comes to your parcel…your order is picked, packed, and dispatched within 24 hours of receiving your order by our team at our warehouse, during regular business hours. 

Free shipping on all orders over $150.

Express Post delivery options are also available at the checkout for a small extra charge.

Our staff always follow any government health and hygiene requirements when it comes to picking, packing, and processing your order. 

Delivery timeframes

Depending on your location within Australia, orders usually arrive in 2-10 business days. 

For current delivery conditions, please visit our carrier partners:

If you have a shipping query:

Keep an eye out for the tracking information provided in your dispatch email. Most tracking links will show an update the next day and indicate when your parcel will arrive.

If you have a question regarding your order’s tracking, the best way to follow up on your delivery is with the courier company directly. Please use your tracking information to lodge a query with the Courier to follow up on where your parcel is. If you still require further help, please feel free to contact us for any assistance in working with the courier. 

Before doing this, we would appreciate you checking the following details first:

  • No one accepted the item on my behalf or signed for it
  • I've checked around the premises
  • I have checked the delivery address on my order confirmation is correct

Track my order

Please enter your order number

Delivery FAQs

Our super-fast warehouse usually gets your order out within 24 business hours of receiving your order. Your order, once picked and packed, will go out that same day. 

We’re glad you realized! As soon as you notice, please send a return email to your confirmation so we can flag it with our warehouse and amend it.

Once dispatched, you will receive a tracking number via email. Please note it can take up to 24 hours to show tracking events.

We start processing your order as soon as you place it. You are welcome to send us a return email as soon as you can and we can attempt to flag with the warehouse. If the order has already been sent out, you can wait for your order to arrive and send it back for a full refund.