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Our Flexible Returns Policy

At Secret Face, we don’t just provide comfort through our products; we believe your 

entire shopping experience should be a breeze. That includes returns.

For first-time customers, if you don’t love the product (you will), returns can be made 

regardless if the product has been opened. Simply fill out the shipping form attached

below and send them on their way.

For returning customers, our official policy offers a 30-day window for returns. Please 

send back items with a return authority and in their original packaging, and note that 

body-worn products cannot be refunded. But that's just the official side of things.

Here's the Secret Face difference: We're all about you. Rules can bend if it means 

making your day. If something doesn’t quite fit or meet your expectations, reach out to 

our team. We're experts at finding creative solutions that put a smile on your face. We 

trust our loyal customers, and as a small business, your satisfaction means everything to 

us.

To make a return, simply fill out the form linked below for a return authorisation, and 

we'll be in touch. We do recommend using a trackable shipping method, as we can’t 

provide credit until we've received the returned item

How to Return an Item

Follow this link to fill in the form for return authorisation. Pack items carefully in their original packaging, and remember, Secret Face isn’t responsible for shipping costs or damage to returned items.

Your happiness is our priority, and we're here to assist you, one comfortable return at a time.