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Our Flexible Returns Policy

At Secret Face, we don’t just provide comfort through our products; we believe your entire shopping experience should be a breeze. That includes returns.

Our official policy offers a 30-day window for returns. Please send back items with a return authority and in their original packaging, and note that body-worn products cannot be refunded. But that's just the official side of things.

Here's the Secret Face difference: We're all about you. Rules can bend if it means making your day. If something doesn’t quite fit or meet your expectations, reach out to our team. We're experts at finding creative solutions that put a smile on your face. We trust our loyal customers, and as a small business, your satisfaction means everything to us.

To make a return, simply fill out the form linked below for a return authorisation, and we'll be in touch. We do recommend using a trackable shipping method, as we can’t provide credit until we've received the returned item.

How to Return an Item

Follow this link to fill in the form for return authorisation. Pack items carefully in their original packaging, and remember, Secret Face isn’t responsible for shipping costs or damage to returned items.

Your happiness is our priority, and we're here to assist you, one comfortable return at a time.